We are monitoring our staff’s health daily. We have a designated COVID-19 Safety Officer going to each employee daily, checking their temperature with an infrared thermometer, making sure all employees have PPE, and requiring a sign-off sheet asking about any contact to exposed person(s) and any symptoms. Any employee who is sick is sent home and cannot return to work until tested negative for COVID-19 according to CDC guidelines.
Our team members wear masks during work when social distancing is not possible.
We are asking that if you can, please wear a mask if you enter our building.
If you choose to not enter our building, we have established contactless curbside pickup for any parts, accessories, or service orders you have placed. We also have contactless payment procedures for many of our services. Please call or text us if you have any questions on how to use these tools.
We have transitioned much of our sales process to online and over-the-phone procedures to limit the number of people in our building.
We have been requesting appointments to visit our showroom ahead of time to limit the number of people in our building. During appointments, we wear masks and maintain social distancing.
We are ensuring social distancing within our stores with cones marking highly trafficked areas to ensure 6-foot distance between customers and employees.
We have installed plexiglass barriers on our counters to ensure limited contact.
Our service team still performing servicing, installations, and deliveries, but with enhanced cleaning protocols, such as wiping down and disinfecting their tools, trucks, and similar work items in between each visit to ensure no cross-contamination.
We are requesting that during service, installation, or delivery appointments, please keep children, pets, and other family members in a separate room away from the service technician to keep contact limited.
We have hand sanitizer and disinfectant wipes at every major station in our store and are disinfecting all highly trafficked areas of our building as often as possible, including bathrooms, door handles, service counters, seats, office tools, and other highly-touched areas.
We have CDC approved posters in our building in the bathrooms, kitchen, and front doors with reminders of how to stay safe and keep those around you safe.